Employment

• 2024-present

  Emirates Auction L.L.C @ Business Development Manager

  Emirates Auction | Dubai, UAE | Jan 2024 – Present
  Leading the largest auction portal in the Middle East, specializing in high-end vehicles, recovery trucks, and asset liquidation.
  • Drive business growth by securing new contracts with major UAE corporations, government entities, and private sector partners.
  
  • Maintain and strengthen existing client relationships, ensuring long-term partnerships and high retention rates.
  
  • Develop tailored quotations and proposals, securing approvals from the CEO and General Manager to finalize deals.
  
  • Oversee end-to-end operations for new contracts, ensuring smooth pilot phases and seamless continuity.
  
  • Collaborate with cross-functional teams (Legal, Operations, Compliance) to draft, review, and execute contracts.
  
  • Spearhead interdepartmental coordination to align all teams with contract terms and operational requirements.
  
  
• 2023-2024

  ROIM Facilities Management Services @ Public Relations Manager

  A multidisciplinary group specializing in business setup, project management, and government liaison services.
  • Led PR and corporate communications for a portfolio of companies, ensuring brand consistency and stakeholder engagement.
  
  • Managed all government relations, including licensing, documentation, and compliance for new business setups.
  
  • Served as the primary liaison between project heads, HR, IT, and administration teams to streamline operations.
  
  • Oversaw end-to-end processes for company formation, from initial setup to legal and regulatory approvals.
  
  • Advised senior leadership on PR strategies, crisis management, and stakeholder communications.
  
• 2021-2022

  Wolf Street Financing Broker @ Sales Manager

  (Outsourced sales partner for Ajman Bank and RAKBANK)
  • Led and coached two high-performing sales teams (12 agents) specializing in personal finance and credit card products.
  
  • Achieved consistent 120%+ of quarterly sales targets through strategic planning and performance optimization.
  
  • Managed full sales cycle for retail banking products as an outsourced partner for Ajman Bank and RAKBANK.
  
  • Developed and implemented new sales strategies that increased conversion rates by 25% within 6 months.
  
  • Built strong relationships with banking partners to align sales objectives and ensure compliance with regulations.
  
  • Conducted weekly training sessions that improved team performance metrics by 35% year-over-year.
  
  • Analysed market trends to identify new business opportunities in personal finance sector.
  
• 2019-2021

  Several Businesses and Projects @ Freelance Consultant

  Provided specialized services to hospitality, fashion, and technology clients:
  • Managed administration, IT, and accounting for Radisson Blu Hotel's restaurant (Abu Dhabi)
  
  • Oversaw operations and finance for high-end fashion boutiques (Manal Ajaj, Abdulla Al Harthy)
  
  • Led IT projects and sales operations for EPMP LLC (Dubai)
  
  • Optimized processes for e-commerce companies and auction platforms
  
• 2018-2019

  Lootah Group Of Companies @ IT and Administration Manager

  Managed cross-functional operations for a diversified group (1,500+ employees) spanning construction, real estate, manufacturing, and engineering consultancy.
  • Leadership: Oversaw five departments (IT, Insurance, Transportation, GPS, and Administration), ensuring seamless operations and compliance.
  
  • IT Management: Spearheaded IT infrastructure upgrades, improving system efficiency and reducing delays in addition of upgrading the hardware for all staff and shifting the email server to a new improved cost-efficient server.
  
  • Process Optimization: Streamlined administrative and logistics workflows, cutting operational costs and ensuring fleet safety and reducing vehicles risk and activity, plus adding compliance policy and forms that should be signed and attended by all users.
  
  • Team Coordination: Collaborated with senior leadership to align departmental goals with corporate strategy.
  
  • Technology Integration: Oversaw GPS tracking for fleet management, enhancing real-time monitoring and accountability in addition of creating sufficient penalties for rule breakers.
  
  • Achievements: Reduced renewal fees for all Insurance policies premium especially for the medical coverage of the staff by 50% in addition increasing the benefits that are covered under that policy.
  
• 2015-2018

  Al Hilal Takaful @ Progressive Leadership Roles

  (Subsidiary of Al Hilal Bank, Owned by Abu Dhabi Government)
  Business Development & Operations Manager | Dubai | Mar 2015 – Apr 2018
  
  • Led two branches, overseeing broker relations, underwriting, claims, and customer satisfaction.
  
  • Managed end-to-end operations, ensuring compliance and profitability for motor, medical and general Takaful products.
  
  • Developed strategic partnerships, expanding broker networks, and enhancing client retention. Senior Motor Underwriting Officer | Abu Dhabi | Mar 2013 – Feb 2015
  
  • Directed motor underwriting operations, optimizing workflows, and reducing processing time.
  
  • Implemented risk assessment protocols like expending the exclusion list of restricted vehicles that decreased claim disputes and costs.
  
  Medical Production Officer & CEO Executive Assistant | Abu Dhabi | Oct 2012 – Mar 2013
  
  • Managed medical insurance operations, including HAAD compliance, policy adjustments, and travel certificates.
  
  • Supported CEO with strategic reporting, stakeholder communications, and cross-departmental coordination.
  
  Motor Claims Officer | Abu Dhabi HQ | Nov 2011 – Oct 2012
  
  • Processed and resolved motor claims, liaising with agencies and garages to ensure timely settlements.
  
  • Reduced claim turnaround time through improved documentation and workflow automation.
  
• 2011-2011

  Al Hilal Bank @ Customer Sales and Services Officer

  
  • Processed personal loan and home finance applications from initiation to contract finalization.
  
  • Delivered premium customer service for retail banking clients, maintaining 95% satisfaction ratings.
  
  • Managed end-to-end documentation and compliance for financial products.
  
  • Advised clients on optimal banking solutions tailored to their financial needs.
  
  • Served as primary point of contact for customer inquiries and account management.
  
• 2008-2011

  Options Megastore & iShop (Apple Authorized Retailer) @ IT Manager

  
  • Led full-cycle IT operations for North Lebanon's leading technology retailer, managing hardware/software solutions across Apple products (Mac, iPhone, iPad) and PC systems.
  
  • Directed 15+ technicians and sales staff in maintenance, repairs, and retail operations.
  
  • Spearheaded inventory management in hardware/accessories.
  
  • Implemented customer service protocols that reduced turnaround time by 30%.
  
  • Maintained compliance as the region's only Apple-licensed retail and repair centre.
  
• 2006-2008

  Malti Computers @ IT Maintenance & Showroom Manager

  
  • Led end-to-end operations for computer retail showroom, managing sales of PCs, laptops, and accessories.
  
  • Oversaw technical maintenance department, diagnosing and repairing hardware/software issues.
  
  • Maintained inventory of spare parts and peripherals, optimizing stock turnover.