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About me

Let me introduce myself


A bit about me

A highly qualified and experienced professional combining a strong educational background with considerable success in the fields of Business Development, Administrative Management and Technology services along with Insurance/Takaful underwriting. Specializes in IT: Maintenance, Networking and Web Design to ensure full success in the IT procedures of any organization, Insurance/Takaful: Underwriting and production operations.

Attentive to details when dealing with problems, making subsequent recommendations to promote the progress of the department magnification and all associated reports and documentation to be made up to date. Experienced in several technology fields such as apple and iProducts with public relations skills with a motivational and inspirational personality. A team player and a leader capable of training and developing multi-disciplinary, teams to enable them to fulfill their potential whilst ensuring that they make a positive contribution to the achievement of objectives.

Profile

Ziad El Zein

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Personal info

Ziad El Zein

Born and raised in Lebanon, living in the United Arab Emirates since 2011

Phone number: +971 5562 7 5561
Website: www.ziadelzein.com
E-mail: me@ziadelzein.com

RESUME

Know more about my past


Employment

  • 2024-present

    Emirates Auction L.L.C @ Business Development Manager

    Handling business development for the group at Emirates Auction (UAE-Dubai), Emirates auction has the largest fleet in UAE with high end custom made vehicles and recovery trucks, responsible of getting new contracts with major companies and groups in the UAE along with maintaining the existing business relations with partners and current contracts from government departments to private sector.
    Emirates Auction L.L.C. is a leading UAE-based auction company, serving the entire Middle East. Established in 2004, the company specializes in automobiles, vehicle license plates, real estate, properties, asset liquidation, VIP mobile numbers, jewelry, time-sensitive items, and heavy machinery, along with plant and construction equipment. Emirates Auction has achieved numerous milestones in a short span of time since its establishment, breaking ten (10) Guinness World Records along the way and giving its clients from the government and private sectors higher returns for their actionable items and unrivaled customer service. Ras Al Khor-Dubai, joined since January 2024 until date.

  • 2023-2024

    ROIM Facilities Management Services @ Public Relations Manager

    responsible of a group of companies at ROIM Facilities Management Services (UAE-Dubai) a group specializing in projects management, business men services, new companies’ creation, setup and establishment, handling all government process and documentations, handling heads of projects with their teams from HR department to IT to administration and management in Liberty Building Garhoud-Dubai, joined since January 2023 until January 2024.

  • 2021-2022

    Wolf Street Financing Broker @ Sales Manager

    responsible of two sales teams in retail department (Personal Finance and Credit card) at Wolf Street Financing broker (UAE-Dubai) a company specializing in several banking products in partnering selling, marketing and outsourcing of some of UAE’s banks (Personal finance, credit cards, Commercial banking, brokering) in Business Village Deira-Dubai, joined since April 2021 until December 2022.

  • 2019-2021

    Several companies and establishments @ Private Business and Projects

    o Administration, IT and Accounting of a restaurant in Radisson Blu Hotel Cornish Abu Dhabi
    o Administration, Accounting and operations for the showrooms of La Bonita Fashion for the well-known designer Manal Ajaj in Jumairah Al Wasl Road Dubai
    o Administration, Accounting and Operations of Fashion Group Arabia and Ush Boutique in Jumairah Dubai for the well-known designer Abdulla Al Harthy
    o Motor and Medical Insurance brokerage for loyal customers and related personals
    o Websites Building and Development for several projects and entities
    o Operations Management for several Online companies and Auctions in Abu Dhabi, Al Ain and Dubai
    o IT Projects and Sales Operations of EPMP LLC in Deira Dubai

  • 2018-2019

    Lootah Group Of Companies @ IT and Administration Manager

    Responsible of five departments (IT, Insurance, Transportation, GPS, Administration) at Lootah Group Of Companies (UAE-Dubai) a group of five companies specializing in (Construction, Real Estate, Investments, Manufacturing, Engineering Consultancy) with 1,500+ Staff, joined since April 2018 till March 2019.

  • 2015-2018

    Al Hilal Takaful @ Business development and Underwriting Manager

    Responsible of two branches for all broker’s relations and customer satisfactions plus all underwriting and claims operations at Al Hilal Takaful (UAE-Dubai) a semi government company owned by the only government bank in UAE AL Hilal Bank from March 2015 till April 2018.

  • 2013-2015

    Al Hilal Takaful @ Senior Motor Underwriting in Charge-Officer

    Handling all motor operations and teams both (Underwriting and Claims) at Al Hilal Takaful (UAE-Abu Dhabi) a semi government company owned by the only government bank in UAE Al Hilal Bank from March 2013 until February 2015.

  • 2012-2013

    Al Hilal Takaful @ Medical Production in Charge-Officer/ CEO’s Executive Assistant

    handling all medical production (Schedule of benefits, additions, deletions, HAAD fines, medical certificates for immigration and travel) at Al Hilal Takaful (UAE-Abu Dhabi) a semi government company owned by the only government bank in UAE Al Hilal Bank from October 2012 until March 2013.

  • 2011-2012

    Al Hilal Takaful @ Motor claims Officer

    Handling all claims related to Motor department while responsible for the full operations between the agencies and garages at Al Hilal Takaful Head Office(UAE-Abu Dhabi) a semi government company owned by the only government bank in UAE AL Hilal Bank from November 2011 until October 2012.

  • 2011-2011

    Al Hilal Bank @ Customer Sales and Services Officer

    handling Personal Loans and Home Finance applications and contracts finalization along with customer care at Al Hilal Bank (UAE-Abu Dhabi) the only bank in UAE which is owned 100% by Abu Dhabi Government from February 2011 until November 2011.

  • 2009-2011

    Options Megastore and iShop @ IT Manager

    Responsible for the full maintenance and sales teams and all company’s operations for Hardware and Software Solutions of computers, laptops, Macintosh, iPads,iPods and iPhones maintenance and hardware/accessories retail at Options Megastore and iShop (Lebanon-Tripoli) one of the largest Technology group in North Lebanon and the only entity with an official Retail License from Apple (USA) from January 2009 until February 2011.

  • 2009-2011

    Quantum English and Technology Centre @ Math, Science and Accounting/Computer Teacher

    Teacher teaching 4th – 7th grades students and Accounting/Computer Science High School students responsible of 5 afternoon classes from September 2009 until February 2011.

  • 2008-2009

    Malti Computers @ Computers Maintenance and Showroom Manager

    Responsible for the maintenance department plus all sales done in the showroom for computers, laptops, accessories and spare parts at Malti Computers (Tripoli - Lebanon) from July 2008 until January 2009.

  • 2006-2008

    CATO Computers Company @ IT Technician

    Responsible of all walk in customers for their maintenance and computers repairs, plus part of the team which is responsible at Cato Computers Company (Lebanon-Tripoli) from July 2006 until July 2008.

Education

  • 2011

    Bachelor Degree in Business Administration @ SUC (Lebanon)

    Bachelor Degree in Business Administration (SUC) Lebanon 2011.

  • 2009

    Associate Degree in Networking and Programming @ ITOT (Lebanon)

    Associate Degree in Networking and Programming (ITOT) Lebanon 2009.

  • 2006

    High Shcool Graduate @ Saba Zraik High School for boys (Lebanon)

    High School Graduate in Accounting and IT (ITOT) Lebanon 2006.

Skills & Things about me

visionary
100%
IT Specialist
innovative
100%
insurance specialist
Team Player and Leader
100%
Banker

Professional Training and Development Courses and Certificates


Diploma in Customer Service

Diploma in Customer Service from ALISON Online Academy 2024

Fundamentals of Project Management

Fundamentals of Project Management Certificate from ALISON Online Academy 2016

Sales Leadership Program

Sales Leadership Program certificate of excellence from ZEMYD Academy of banking 2016

Marine Insurance

Marine Insurance certificate from Emirates Institute for Banking and Financial Studies 2015

Insurance and Finance Professional Certificates from Swiss Re Academy

Insurance and Finance Professional Certificates from Swiss Re Academy acquired through 2014-2015

1- Accounting Basic for Finance Professionals

2- Actuarial Principles

3- Analysis and Evaluation of Risk Exposures

4- Introduction to Reinsurance

5- Life Insurance

6- Principles of Insurance

7- Technical Accounting

8- Treaty Reinsurance

9- Underwriting and Claims

Customer Service Excellence

Customer Service Excellence certificate from UAE Insurance Authority 2014

Customer Service Excellence

Customer Service Excellence with an international validity at UAE Banking Academy (UAE Dubai) 2012

Banking Courses in all its’ departments

Banking Courses in all its’ departments at Emirates Banking Studies Institute (UAE Abu Dhabi) 2011

1- Collection

2- Information Securities

3- FOD ( Finance Operation Departments)

4- Credits

5- Sales and Marketing

6- Management

7- Banking Foundation

TOEFL

TOEFL Courses at Quantum Centre (Lebanon – Tripoli) 2008

HTML

HTML Courses at Quantum Centre (Lebanon – Tripoli) 2008

IELTS

IELTS Courses at the American Language Center (Lebanon – Tripoli) 2007

A+

A+ Courses at Future Technology Center (Lebanon – Tripoli) 2007

Microsoft Office

Microsoft Office Courses at Al Safadi Foundation (Lebanon – Tripoli) 2002

Services

What I do


Administrative Management

Experienced in leading any team of any type of department with excellence, dedication and team work, to reach the best potential of the team's capacity

IT Experties

Networking - Hardware - Software - Windows - Macintosh OS - Linux - Social Media - Sprinklr - Microsoft Office - SQL - ORACLE - Web Design - JAVA.

LANGUAGES

Arabic : Native.

English : Excellent: reading, writing, and fluent speaking.

French : Excellent: reading, writing and speaking.

Insurance Specialties

Motor underwriting - Motor Claims - Motor Recovery - Medical Underwriting - Medical Production - General Underwriting - Business Development - Risk Management - Internal Control - Auditing - Compliance.

Customer Service Excellence

With my past years of getting involved with all kind of customers on every level under several markets and different demanding mentalities and after several courses and studies I have made and attended, I have aquired great customer service excellence to exceed client's expectations and assure the best quality end sales in any market.

Other Skills

Problem solving - Sociable - Public Relations - Problem Analysis - Result oriented - Accounting - Punctuality - Ambitious - Marketing - Honesty - Commitment - Sales - Security - Auditing and Reporting - Leadership - Decision Making - Quality Planning - Team Player - Challenging

Contact

Get in touch with me


Adress/Street

Al Taawun Street - Sharjah

Phone number

+971 5562 7 5561

E-mail

Me@ziadelzein.com